Known IssuesSeveral known issues have been identified during the course of testing the latest release. The list below includes the cause of the issue, a description of the problem and a recommended course of action if one exists.
Plaxo provides a plug-in to Outlook that interacts on several levels: email messages, Contacts and Task. This plug-in will attempt to alter message formats (place logos and contact information on the top of messages). In doing this, they will attempt to open encrypted messages and cause the triggering of password prompts. The prompts may appear several times and can be very annoying. Solution: With Plaxo 2.0, users can now disable the Plaxo feature that attempts to change the email format (under Options, disable the email form display). Anti-spam plug-ins (such as Norton, McAfee, etc.) will attempt to read email in order to apply anti-spam rules to the messages. When this occurs, the encrypted message will be opened - triggering a request for the password to decrypt the message. This is most evident on startup when the default message cursor is on an encrypted message. Solution: From Tools and Settings, click Encrypted Message Format. Select the Use the Microsoft Format checkbox and then click Save Changes. If you are using the Yahoo toolbar and have the popup blocker enabled, some options typically available within a decrypted message on the Message Pickup Center (verify, print etc) are disabled. Solution: Temporarily disable the pop-up blocker when collecting messages at the Message Pickup Center. Cause: Microsoft Word set as the default editor within Outlook The Verify button does not appear when you are reading Rich Text formatted email when Word is configured as the editor (Word 2002/2003). Additionally, the Secure button on the compose page appears on its own toolbar. Solution: Disable Word as the default editor. For more information, click here to view Setting Your Message Format. Cause: Document management systems integrated with Outlook Users who drag encrypted messages from their Inbox to an integrated document management (DM) folder within Outlook will find they can not read the message at a later time if the DM system is unable to deal with S/MIME formatted messages. Solution: From Tools & Settings, click Permanently Decrypt Messages on Read. Select Permanently decrypt all encrypted messages once I open them (Microsoft Outlook only) and then click Save Changes. Cause: Microsoft Office Click-to-Run and trial versions of Microsoft Office Users with Microsoft Office Click-to-Run or trial versions of Microsoft Office commonly have difficulty installing because support for add-ins is limited. Solution: Install the MSI-based edition of Microsoft Office. To learn more about switching to an MSI-based Microsoft Office edition, click here. Don't see your issue listed? You can email with your issue or questions directly! will attempt to respond within 24 hours after being contacted. |