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Recovering Your Secure ID

If your Secure ID is compromised in some way, customer support may instruct you to open the ID & Password Tools tab to recover it.

Note: In the event your Secure ID is removed or corrupted, the Tools & Settings will automatically prompt you for your email address and the associated Secure ID password in order to recover your Secure ID.

To recover your Secure ID:

1 From the ID & Password Tools tab, click Add/Activate an ID. The Activation Wizard appears.
2 Enter your Secure ID email address.
3 Click Next. The password prompt appears.
4 Enter your Secure ID password.
5 Click Next. A confirmation message appears once the recovery is complete.
6 Click Finish.
7 Restart Microsoft Outlook to complete the recovery.